About us

A Veterinary Hospital Located on Vancouver Island

The History of i-Care Veterinary Hospital

Welcome to i-Care Veterinary Hospital, where we go above and beyond to provide exceptional care for your furry family members. As a family-owned clinic, founded by Dr. Rhett Mortenson in 2008, we have always been dedicated to blending progressive technology, high-quality medicine, and genuine enthusiasm for the veterinary field. Our mission is to be there for our local community through thick and thin, offering unparalleled service and compassion.

Committed to Serving the Community

As a leading veterinary hospital on Vancouver Island, we are committed to staying at the forefront of the field. Our state-of-the-art facilities boast advanced technology, including the Idexx in-house digital cytology analyzer and Panoramic dental x-ray machine. This enables us to provide accurate diagnoses and comprehensive care for your beloved pets.

 

We understand that visiting the vet can be a stressful experience for both pets and their owners. That’s why we have created a stress-free environment, offering gentle anti-anxiety supplements and medications to ensure a calm and comfortable visit. We also prioritize the training and mentoring of future veterinarians and technicians, welcoming vet students and junior technicians to gain practical experience at our clinic.

 

2020 brought unprecedented changes to the world, including the veterinary profession. At i-Care, we embraced this change and embarked on a new era of innovation and service. Our veterinarians have joined forces to find new and inventive ways to address veterinary shortages in our community and beyond. We are proud to have introduced a referral program for surgical and diagnostic services, ensuring that even the most complex cases receive the care they need. Additionally, we have expanded our urgent care appointments to accommodate the growing demand.

Giving Back to the Community

At i-Care Veterinary Hospital, we believe in giving back to the community that has supported us throughout the years. We have established the HEART Fund, a financial assistance program aimed at helping our regular clients during challenging times. We also provide primary and urgent care services to rescue organizations, extending our commitment to animal welfare beyond our clinic walls.

 

While our appointment spaces are currently limited due to the increasing demand for urgent care, we encourage you to establish a Veterinary-Patient-Client Relationship (VCPR) as soon as possible. This will ensure continuity of care for your pet and prioritize their needs. If you require primary care services or if your pet needs surgical or diagnostic referral services, please reach out to our dedicated team, and we will be more than happy to assist you.

Experience the i-Care Difference Today

Experience the i-Care difference today and discover why we are the trusted choice for veterinary care on Vancouver Island. Follow us on social media to stay updated on our upcoming themes and programs. Your pet’s well-being is our priority, and we are honoured to be a part of their journey.

 

As we look to the future, I Care Veterinary Hospital is excited to broaden the scope of our care and extend our availability to better serve you and your pets. Embracing both our recent growth and our vision for what lies ahead, our new name—i-Care Veterinary Hospital—reflects our enduring commitment as a family-owned haven for critical, acute, and referral care within an ever-advancing veterinary field.

 

Remaining rooted in our community as we expand, we continue to offer our island the same trusted, quality care with the added promise of innovation. Stay tuned for more updates as we bring our future plans to life, all in the service of the pets and people who mean the world to us.

Interesting Things About i-Care Vet

Here are a few examples of the services and programs we provide for our patients and clients.

A Wide Variety of Services
I-Care Veterinary Hospital provides a full spectrum of services, from preventive medicine to emergency care. We also specialize in a wide range of surgical procedures, including minimally invasive surgeries and cruciate ligament repairs.
We love training and mentoring those who are interested in pursuing Veterinary Medicine as a career. We have several “Jr Technicians” who are completing their veterinary technician training online while working with us. We also welcome vet students on their summer breaks, as well as during their final year practical rotations.
“Help Every Animal Receive Treatment” – A financial assistance program designed to help our regular clients who have fallen on hard times.

i-Care Supports Our Local Community!

We are proud to provide primary and urgent care services to several local rescue organizations. Our primary care department also offers monthly theme fundraisers that are designed to help these organizations and other charitable causes. Please check out our “Primary Care” page, and follow us on social media for more information on our themes and programs.
Our message to you

We’re With You Every Step of the Way

The i-Care team prides ourselves on the compassionate and friendly atmosphere that we have created within our clinic. We know that visits to the veterinary hospital can be stressful, especially when your animal is sick, and we try to minimize this stress as much as possible. We are a locally owned clinic that strives to deliver a caring and personalized experience for both our clients and patients.

Serving Vancouver Island

Communities served by our urgent care program:

Coombs & Parksville

Qualicum Beach

Port Alberni & Tofino/Ucluelet

Lantzille & Nanaimo

Victoria

Hours of Operation

We are open weekdays as well as on the weekend to help you and your pet. Contact us today.

Monday

Thursday

Friday

Saturday

8 AM – 6 PM

8 AM – 6 PM

8 AM – 6 PM

8 AM – 5 PM

Is your pet in need of veterinary care?

Contact i-Care Veterinary Hospital